Standard UK Delivery Zone 1 (Mainland England, Wales and Scotland excluding Scottish Highlands & Islands, Northern Ireland, Isles of Scilly, Isle of Man, Channel Islands and BFPO)

Our standard charge for Zone 1 is £4.99 for postage and delivery.  We use a 48 hour delivery service so you should receive your parcel two full working days after despatch but please allow up to five working days.  Please note that a signature will be required.

 

Standard UK Delivery Zone 2  (Northern Ireland, Scottish Islands & Highlands)

Our standard charge for Zone 2 is £6.99 for postage and delivery.  We use a 48 hour delivery service so you should receive your parcel three working days after despatch but please allow up to five working days.  Please note that a signature will be required.  The postcodes covered in this zone are IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE and BT.

 

International and Non Standard UK Delivery Zone 3  (Channel Islands, Isle of Man, Isles of Scilly, BFPO, Overseas)

We are happy to deliver to international and UK addresses not covered in our standard zones 1 and 2.  Our minimum Zone 3 delivery charge is £9.99.  Deliveries to Zone 3 addresses are charged at cost and are calculated according to final order weight and parcel volume.  Zone 3 covers the Channel Islands, Isle of Man (postcode IM), Isles of Scilly (postcodes TR21-25), BFPO and all overseas addresses.

 

For orders to countries in our Delivery Zone 3, we will contact you with a personalised quote for any additional shipping charges, typically provided between 24 and 72 hours of the placement of the order.

 

Most Zone 3 deliveries arrive in five to ten working days but the exact delivery date depends on the end destination so cannot be guaranteed.  We pack all our parcels extremely thoroughly but are not responsible for the reliability or otherwise of overseas postal and courier services.

All transactions through our website are made in £ (British Pounds Sterling).  Our currency converter displays the prevailing currency exchange rate in € (Euros) and US$ (US Dollars).  The exchange rate payable at the time of the transaction is that calculated by your card provider.  Florestine cannot be held responsible for exchange rate variations.  Any refunds made on overseas orders will be transacted in £ sterling.

Please note that UK VAT (Value Added Tax) at 17.5% is included in the prices displayed on our website.   If you are based outside the EU VAT will be automatically deducted from the cost of your order.  However you may be liable for import duties and taxes as applicable in your own country.  Florestine cannot predict what these charges may be or be held liable for them and will not be liable for their payment.  For further information, please contact your local customs office prior to placing your order with us.  If goods are impounded by the authorities of the country to which they have been sent, payment of the appropriate import duties and taxes are your responsibility.

We insure all products dispatched overseas for loss or damage in transit but we cannot insure the cost of delivery.  Therefore, if the goods are not accepted by the recipient, not collected when and as required or returned to the sender, any additional costs incurred are the customer’s responsibility.